1. Introduction
Welcome to RJP ROOFING AND MAINTENANCE ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website rjproofing.co.uk or contact us for roofing services.
2. Information We Collect
We may collect and process the following categories of personal data:
- Identity and Contact Data: Your full name, job title, postal address, email address, and telephone numbers.
- Enquiry and Project Details: Information you provide via our online contact forms, phone calls, or emails regarding your roofing needs, property specifications, or quote requests.
- Financial and Transaction Data: Records of quotes provided, invoices issued, and payments received (note: card payments are typically processed directly by third-party payment gateways and are not stored by us).
- Technical and Usage Data: IP address, browser type and version, operating system, and data on how you navigate our website (collected automatically via cookies and analytics tools).
3. How We Use Your Personal Data
We only use your personal data when the law allows us to. Most commonly, we use it for the following purposes:
- To fulfil a contract: To provide you with roofing quotes, site surveys, repairs, or installations.
- Legitimate interests: To respond to your enquiries, manage our business records, and improve our services.
- Legal obligations: To comply with tax, health and safety, or other statutory regulations.
- Marketing: To send you updates or promotional offers about our services—only where you have explicitly opted in. You can opt out at any time.
4. How We Share Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your data with:
- Subcontractors or Trusted Partners: Only when necessary to deliver the roofing work you contracted us to perform (bound by confidentiality).
- Service Providers: IT, hosting, and email/marketing software providers (e.g., [Insert tools like Google Analytics / Mailchimp if used]).
- Legal Authorities: Where required to comply with the law, fraud protection, or court orders.
5. Data Security and Retention
- Security: We put in place appropriate technical and organizational security measures (such as password protection and encrypted servers) to prevent your personal data from being accidentally lost, used, or accessed unlawfully.
- Retention: We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements (typically up to 6 years for financial/contract records).
6. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access a copy of the personal data we hold about you.
- Rectify (correct) any inaccurate or incomplete data.
- Erasure (the "right to be forgotten") in certain circumstances.
- Restrict or object to the processing of your data.
- Withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at richypears@hotmail.com . If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
7. Cookies
Our website uses cookies to distinguish you from other users and improve your browsing experience. You can set your browser to refuse all or some browser cookies, though this may impact how parts of our website function.